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TRAVEL PREPARED

Insurance & safety

Understand your cover, prepare for travel and know how to seek help.

Version & effective date: 26 October 2026

Personal travel & medical insurance

Our current safari and trekking itineraries exclude personal travel and medical insurance unless the confirmation explicitly lists an insurance purchase service, policy and cost. Arrange cover for your destinations, full travel dates and activities, and check emergency medical treatment, evacuation and repatriation. Consider cancellation and trip-interruption cover too.

Check exclusions, excesses, health-declaration requirements, emergency assistance contacts and any prior-authorisation rules for treatment or transport. Claims are decided by the insurer under the policy; having insurance does not replace the company’s legal service obligations.

Tanzania inbound insurance

Current official guidance requires foreign visitors entering first through mainland Tanzania to obtain inbound insurance from NIC, or from ZIC when entering through Zanzibar. Check the latest requirements for your nationality, status and entry point before travel, and review policy cover. Do not assume inbound insurance covers every activity or all evacuation costs.

Read the Tanzanian embassy notice

Trekking, altitude & rescue costs

Before climbing Kilimanjaro, obtain explicit confirmation from your insurer for your route, activity and maximum altitude. A generic hiking policy may not suffice. Seek suitable medical advice for your circumstances and discuss pace, acclimatisation and personal equipment before departure. Reaching the summit is not guaranteed.

A park rescue fee listed in an itinerary does not mean free helicopter rescue, all medical transport or hospital cover. The method and timing depend on weather, terrain, communication, medical assessment and available resources. Air rescue and fixed response times are not guaranteed.

Check local arrangements before travel

Local services, vehicles and insurance must be checked for the specific booking; company registration alone does not establish them. Before payment, confirm with us the actual operator, required licences and relevant insurance evidence, including covered services, vehicles, dates, liability and main exclusions. One document does not establish cover for every activity.

  • Before departure, obtain valid contacts for your assigned guide, local coordinator and backup, and confirm contact hours and arrangements in areas without mobile reception.
  • Check the route’s vehicle, first-aid supplies, communications and trekking equipment, medical or transport contacts, costs and insurance authorisations. Refer to the written pre-trip confirmation for the actual arrangements.
  • Resolve any unconfirmed essential safety arrangements or required documents with us before proceeding. Do not treat unverified arrangements as existing safeguards; inability to deliver confirmed services is handled under the booking and cancellation policy.
Booking & cancellation policy

During your journey

Follow guide and park instructions on safari, keep your distance from wildlife and do not leave the vehicle without permission. If you feel unwell while trekking, tell your guide immediately, stop the activity and seek professional advice promptly; reaching the summit is secondary. Respect community customs and ask before taking photographs.

In an emergency

  1. Stop any hazardous activity and alert the guide on site. Give your location and describe the problem; seek professional medical or park assistance promptly.
  2. For a medical emergency, call 112 and ask for an ambulance, and use your confirmed local contacts. Remote communication and medical resources are limited; connection and immediate attendance cannot be guaranteed.
  3. Contact your insurer promptly without delaying emergency care, and check case details, medical providers and transport authorisation. Keep treatment, transport and payment records; professionals should assess transport needs in the circumstances.

otto@tanvoyaadvanture.com is for enquiries, documents and follow-up, not emergency rescue. Contact assistance does not guarantee insurance payment, free care or unlimited advance funding. Costs and responsibilities follow the contract, policy and applicable law. Emergency care should not be unnecessarily delayed solely for financial approval or an insurer’s reply.

Read official health & emergency guidance

Health information & privacy

Do not enter passport numbers, payment-card details or detailed medical records in the website planner. If information is needed to arrange services or deal with an emergency, agree an appropriate submission method with us and provide only what is necessary. Confirm your nominated emergency contact privately in your pre-trip details.

Privacy notice

PHOTO CREDITS

Views of the wild and the mountains

Hero photograph: Gijs Tool / Unsplash ↗

Plains photograph: Husha Bilimale / Unsplash ↗

Kilimanjaro photograph: Sergey Pesterev / Unsplash ↗

Photographs illustrate travel ideas, not specific itineraries, accommodation or guaranteed wildlife sightings. The summit photograph was taken from Amboseli, Kenya.